Refund policy

At Pet Kart, your satisfaction is our priority. If a product does not meet your expectations, you may request a return, exchange, or refund, subject to the conditions outlined below.

Eligibility for Returns & Exchanges

You may request a return or exchange if the following conditions are met:

  • The product is unused, unaltered, and in its original packaging.
  • The return request is made within 2 days of delivery.
  • The item is not purchased during a clearance or promotional sale.
  • The product does not fall under our non-returnable categories.

Non-Returnable Items

For reasons related to hygiene, safety, and product integrity, the following items cannot be returned or exchanged:

  • Perishable goods such as pet food, treats, and supplements.
  • Opened or used electronic items (e.g., feeders, fountains, grooming devices).
  • Products that are damaged, altered, or not in their original condition.
  • Items returned after 2 days of delivery.

Refund Process

  • If your return is approved, the refund will be processed via bank transfer, regardless of the original payment method (including Cash on Delivery).
  • Refunds will be issued only after the returned items are received and inspected.
  • Please allow up to 14 business days for the refund to reflect in your bank account.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part (e.g., wrong item shipped).
  • Once your return is approved, we will provide you with detailed instructions and the return shipping address.

Product Replacement Policy

  • If a replacement is not available, we may offer a similar product of equal value.
  • We will notify you via email and request your approval before sending a replacement.

Need Help?

If you have any questions or concerns about returns or refunds, feel free to contact us at
📧 support@petkart.ae

Thank you for shopping with Woof By Kulfi! We strive to provide high-quality dog clothing and accessories. Please review our return and exchange policy below:

No Refund Policy

All sales are final. We do not offer refunds on any items purchased from our website.

Exchange Policy

We understand that sometimes an exchange may be necessary. If you wish to exchange an item, please adhere to the following guidelines:

1. Timeframe: Exchanges must be initiated within 5 days of receiving your item. Please contact our customer service team to begin the exchange process. The shipping charges for the exchange will need to be borne by you, to and fro. The items should be shipped to us within 3 days of initiating exchange.

2. Condition of Items: To be eligible for an exchange, the clothing must be in brand new condition, odor-free, and free of any dog hair.

Items must be returned in their original packaging with all tags attached.

We appreciate your understanding and cooperation in maintaining the quality of our products.

3. Exchange Process: Once your exchange request is approved, we will inform you on how to return the item and select a replacement.

If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.

Thank you for choosing Woof By Kulfi! Your support helps us continue to create stylish and comfortable clothing for our furry friends.