Privacy policy

PETKKART FZE (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [petkart.ae], including any related mobile applications, media channels, or other platforms (collectively, the “Site”).

By using the Site, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Changes to This Policy

We reserve the right to update this Privacy Policy at any time for any reason. Changes will be indicated by the “Last Updated” date. Continued use of the Site after any changes means you accept the updated policy. Please check this page regularly.

2. Information We Collect

We may collect personal data in several ways, including:

a. Personal Data

Information you voluntarily provide:

  • Name, email address, phone number, shipping/billing address
  • When you register, purchase, or participate in Site activities (e.g., forums, surveys)

b. Derivative Data

Automatically collected when you access the Site:

  • IP address, browser type, device type, operating system, access times
  • Pages viewed before/after using the Site

c. Financial Data

If you make a purchase:

  • Payment information (e.g., credit card details, billing info)
  • We only store minimal data and rely on secure third-party payment processors

d. Social Media Data

If you link your account from social media platforms (e.g., Facebook, Instagram, LinkedIn), we may collect:

  • Username, profile picture, email, contact list, and public profile details

e. Mobile Device Data

If you use the Site via a mobile device:

  • Device ID, model, location, and OS

f. Third-Party Data

Data from partners or affiliates when you authorize third-party access

g. Promotions & Surveys

Information provided when you enter giveaways, promotions, or complete surveys

3. How We Use Your Information

We use the information collected to:

  • Provide, operate, and maintain the Site
  • Process orders, payments, and returns
  • Improve user experience and personalize your interactions
  • Communicate with you (emails, newsletters, offers)
  • Enable social features and user-to-user communications
  • Perform analytics and improve our services
  • Prevent fraud and maintain Site security
  • Comply with legal obligations
  • Manage account settings and preferences

4. Disclosure of Your Information

Your information may be shared in the following ways:

a. Legal Requirements

To comply with legal obligations, enforce policies, or protect rights and safety.

b. Service Providers

With third-party vendors for:

  • Hosting, customer service, payment processing, analytics, email delivery

c. Marketing

With your consent, or as permitted by law, for promotional purposes with third parties.

d. Other Users

When interacting with other users, they may see your name, profile image, and activity (e.g., likes, chats, blog follows).

e. Online Posts

Public comments or contributions may be seen by all users and shared outside the Site.

f. Advertisers

With advertisers and ad networks to display relevant ads (via cookies and other tracking tech).

g. Affiliates

We may share information with our parent company, subsidiaries, or partners bound by this policy.

5. Tracking Technologies

a. Cookies

We use cookies to enhance user experience. You can disable cookies through your browser settings. This may affect Site functionality.

b. Internet-Based Ads

Third-party tools may be used to serve personalized ads and manage campaigns, using cookies or similar technologies.

6. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Review their privacy policies before providing any data.

7. Security of Your Information

We use administrative, technical, and physical safeguards to protect your personal data. However, no system is completely secure. You provide information at your own risk.

8. Your Privacy Rights

a. Managing Your Account

You can update or delete your information by:

  • Logging into your account and adjusting settings
  • Contacting us directly

Some information may be retained for legal or fraud-prevention purposes.

b. Email Preferences

You can opt-out of emails or newsletters by:

  • Updating your account preferences
  • Clicking “unsubscribe” in emails
  • Contacting us

For third-party marketing emails, please contact the third party directly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

PETKKART FZE
Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
📞 +971 54 704 4346
📧 support@petkart.ae